Get ready for a streamlined studio experience using the new Spark Fitness app! You’ll not only be able to book your classes, purchase supplements and merch, and review your account information, but you can also reserve your spot for spin classes and view performance data thanks to an integration with Spivi!
GETTING STARTED
If you previously used Glofox for your Spark Fitness membership, your account information has already been migrated to the new app. To get started, just download the app (Google Play, App Store) and follow the Forgot Password prompt, using the same email address that you used for Glofox. Please go to the payments tab to update your billing info, as this did not carry over from Glofox.
Members can also book classes on our newly refreshed website, following the same steps above to access their account. New users are welcome to sign up for an account via the app or website any time!
Note: The app is currently listed as Spark Fitness on Google Play and Spark Fitness New in the app store, but they will both be updated soon to Spark Fitness Buffalo. If you need any assistance with signing up, locating your account email address, or noticed that your information or credits haven’t transferred over, please reach out; we’re happy to help!
MEMBERSHIP UPDATES
We’re always looking for ways to bring more value to your membership while streamlining our processes, so we’re introducing the following features:
Perks & Discounts!
12-month membership
- 2 free guest passes per month (book via the app)
- 10% off ELAV8 Labs supplements
- 10% off apparel
6-month membership:
- 1 free guest pass per month (book via the app)
- 5% off ELAV8 Labs supplements
- 5% off apparel
Mobile check-in
- Seamlessly check into class
- Ensure location settings are turned on in the app
Automatic late cancel and no-show fees for all classes
- Late cancel: $5
- No-show: $10
A NOTE ABOUT LATE CANCEL/NO-SHOW FEES
As our membership grows, we ask that you please be mindful of your schedule – and others’ – and remember to cancel your booking if you can’t make it to class. We understand that these new fees are an adjustment (previously they only applied to spin classes), so they will not go into effect until Thursday, September 1. You can avoid late cancel/no-show fees by booking a class only once you know you can make it or cancelling no later than 6 hours ahead of the class start time. Keep in mind that there are no cutoff times for booking a class, so you can sign up at the last minute as long as there is space!
Your mobile check-in will serve as your proof of attendance, so please check in with the app when you come to class – we’ll be sure to remind everyone until it becomes second nature! Spark Fitness staff will also be on hand to verify attendance, so no worries if you occasionally forget your device!
ONE YEAR IN THE BOOKS!
Thank you so much for your continued support as we continue to evolve and grow as a fitness studio. The new app is the icing on the cake of our first anniversary celebration, and we hope you love it! We want your workout experience to be something you look forward to. As always, if you have any suggestions on how we can make it better, please call, message, or email us.